In this episode of Behavioral Profit, Debbie Longo speaks with Jonny Havey, founder of eLearning Partners, about identifying hidden profit leaks, improving employee and customer education, and creating measurable business growth through behavioral alignment.
Drawing on his background as a former CPA and IT auditor at PricewaterhouseCoopers, Jonny explains why many businesses work harder instead of smarter, investing time and money into activities that fail to produce meaningful returns.
Throughout the conversation, Jonny emphasizes that employees and customers both expect a return on investment. Employees want purpose, appreciation, growth, and meaningful work, while customers want to maximize the value of the products and services they purchase. When businesses align with those expectations, engagement, retention, and profitability improve.
Debbie and Jonny discuss leadership, workplace positivity, communication, mentoring, employee development, and creating environments where people want to contribute. Jonny also explains his approach to identifying profit leaks by treating expenses as investments that should produce measurable returns. Using the Pareto Principle, he helps organizations simplify operations and focus on the activities that create the greatest impact.
The conversation also highlights how mission-driven organizations can increase profitability while expanding their positive impact by educating employees, improving customer outcomes, and aligning business decisions with long-term purpose.
This episode explores leadership behavior, employee engagement, customer education, business growth, workplace culture, profit optimization, communication, productivity, and creating win-win outcomes for businesses, employees, and customers.
Jonny also explains why education is not just training, but a business growth tool. When employees understand their impact and customers understand how to get better results, companies create stronger relationships, reduce waste, improve retention, and build a business that is easier to scale.
Contact Debbie Longo, Executive Behavioral Coach:
Behavioral Profit
Website: https://www.debbielongo.com/
Email: debbie@lifeinbloomny.net
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Contact Jonny Havey, MBA | Owner
Native American & Hispanic Business Owner
eLearning Partners | We save organizations multi-6-figures per year while scaling their impact globally
Website: www.e-learningpartners.com
Email: jonny@e-learningpartners.com
LinkedIn: linkedin.com/in/jonnyhavey
YouTube: https://www.youtube.com/@e-learningpartners
Join The Plug The Profit Leak Challenge: www.PlugTheProfitLeak.com
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