Communication is behavior in action—and most leadership problems start there. In this episode of Behavioral Profit, Debbie Longo talks with Danny Brassell, PhD, about how storytelling, clarity, and intentional language directly affect performance, engagement, and leadership effectiveness.
Rather than focusing on motivation or surface-level tactics, this conversation looks at the behavioral side of communication: why leaders say one thing but teams hear another, how habits of language form culture, and what leaders must change if they want consistent results.
A practical, grounded discussion for leaders who want fewer breakdowns and more follow-through.
Contact Debbie Longo, Executive Behavioral Coach
https://www.linkedin.com/in/debbie-longo-life-in-bloom-ny/
Contact Danny Brassell, Phd
Welcome to the behavioral profit show, where
we examine the behaviors that drive performance
leadership and sustainable growth. This podcast
is about what moves people to act inside organizations,
inside businesses, and inside themselves. Today's
conversation focuses on one of the fastest ways
behaviors translate into results, how people
communicate, persuade, and connect in ways that
lead to real outcomes. Today I'm joined by Tony
Brassell, a high sought after speaker, trainer
and coach, often referred to as Jim Camp Carey
with a PhD. Danny has spoken to more than 3 ,500
audiences worldwide and is the author of 21 books,
including Leadership Begins with Motivation and
Misfits and Crockpots. As co -founder of Well
-Crafted Story, he helps entrepreneurs and organizations
use storytelling and speaking as a direct client
generation tool that converts. Good afternoon,
Jim. Welcome to the show. How are you, Debbie?
Thank you so much for having me and thanks for
spreading some joy around the world. We need
a lot more of you. Doing good. Is there anything
you would like to add to that intro? Well, if
I was going to write my autobiography, it would
probably be called Pivots because I feel like
I've already lived nine lives. Thirty years ago
i was a journalist covering president bush senior
in the nineteen ninety two presidential election
i love my job i got to meet every editor every
major daily and one editor offered me the city
beat for sixteen thousand five hundred dollars
a year meanwhile a friend told me they were hiring
teachers in south central los angeles for twenty
five thousand dollars a year so debbie. I became
an educator for the noblest of reasons, for the
high pay, and I actually fell in love with teaching.
I've taught all age levels from preschoolers
all the way up to rocket scientists. I can make
that claim because I used to teach English as
a second language to engineering students at
the University of Southern California. And in
2005, my wife and I attended a real estate seminar,
which turned out to be a scam, and we lost everything
financially. And I could give you the woe is
me story, but I'm a positive person. I learned
a lot from the experience. First of all, and
my wife is my soul mate. I put her through the
wringer and she stood right by me. She's an incredible
person. Second of all, I learned money's not
everything because you can lose money just like
that. Third, I try not to judge other people,
Debbie, because if I was somebody who saw what
I had done, I would have said, well, you deserve
that. But now I realize, unless you know everything
about a person, you really don't know anything
about a person. Fourth, I became a Christian,
which I'm always embarrassed to confess it to
the catastrophe. But the more I read the Bible,
I realized I'm not the first screw up to find
Jesus. And fifth, most importantly, I didn't
want to file bankruptcy. And my accountant said,
well, you have to earn this much more money this
year then. So I started speaking on the side,
and I hit that number right on the number. Well,
the next year, Debbie, he gave me a much higher
number. And I get that number right on the number.
So in year three, I thought, well, maybe I should
set a higher number. And basically during one
of the worst economic downturns in American history,
I was able to build up a highly lucrative speaking
business, which eventually attracted the attention
of some pretty famous people and companies who
wanted me to coach them. And I have to be honest
and tell you, I resisted for a long time because
you need to know this about me. I'm obsessive
compulsive. I will not let you fail. I will be
on your back holding you accountable until you
succeed. Well now that i work primarily with
entrepreneurs executives and business owners
i find that they're highly motivated they do
the work and it's probably been the most gratifying
thing i've ever done so there's a long answer
to your short question debbie. Thank you very
much so it sounds like you are at your bottom
and you pick yourself up. And you became extremely
successful from those lessons and. things that
you've learned and you didn't let the outside
forces affect you and you were able to excel
in your business regardless of what was going
on around you. Yeah, I didn't let my worst moment
by my story. I continued this story. That's why
I love the movie Rocky. Everybody loves Rocky
because he takes the punch, but he gets right
back up. So this is the type of stuff that I
teach is that we can excel and we could do good
in our company or position, regardless of what
happens outside of us and even the way that we
feel we can easily turn this around. And it's
all by getting rid of negativity because it sounds
like your theme of everything that you said and
your like the plot to your story was that you
remain positive. the whole time and you knew
that you could succeed and that's one of the
reasons why i do these podcasts because i wanna
explain to people that we don't have to be negative
and we don't have to let a recession and people
quitting at my job. If I'm like an executive,
we don't have to use those as excuses that our
company is failing or I'm ready to file bankruptcy,
different things, because my attitude and what
I'm thinking and what I do with those thoughts
affect my actions and they affect what I do.
And that affects other people too, obviously,
but That's really my thoughts and my behavior
and my personality. That's really going to determine
what the outcome is going to be, whether it's
a job, a company, a position, my home, getting
a career, just talking to my neighbor. And that's
all stuff that I teach. And i one of the reasons
why do these podcast is i do a lot of different
industries so i wanna think about people who
are in all different types of industries all.
Compiles all these podcasts all equal behavior
and how. Does these different industries affect
your behavior? But it's really all the same thing.
So if a person's focused on that, then they might
say, oh, this is about AI. This is about helping
entrepreneurs, because I did a few on AI. And
then I'm in that business. I'm in that industry,
whatever. And then they go on and they could
relate to that because they really listen to
it, because that's what they see. That's what's
attracted to them. So this is very, very good.
I like this. Danny you often say that speaking
is the fastest way to grow a business from a
behavioral standpoint what is happening in the
audience that makes life. Or spoken communication
so powerful compared to other forms of marketing
well of all people it was joseph stallen who
said. A million people dead is a statistic one
person dead is a tragedy translation facts tell
the story cell fax inform but stories transform
and. Most of the people I work with, while I
do work with certain people that are speakers,
most of the people I work with, they either they
have no interest in speaking or they're completely
terrified of speaking. And we use speaking as
a tool to get clients because there's only one
way we measure your effectiveness as a speaker.
I have people come up to me and say, hey, Danny,
I got a standing ovation like good for you. Or
they'll say, Danny, people, they have a great
speaker. I'm like, that's wonderful. The only
way I'm measuring our effectiveness, though,
is how many people in your audience decide to
take the next step with you. Now the next step
can be an unpaid next step like subscribe to
my podcast or a vote for me. More typically for
entrepreneurs to pay next step like buy my product
or invest in my coaching program. All we want
to do is figure out how many people in your audience
are actually taking that next step with you.
You need to know your numbers. And so that's
always my aim when I'm working with my clients.
Yes I agree with that. And this is basically
what we were just talking about. and being aware
of what's going on around you so we're talking
about how the behavior is affecting my audience
and communication and different things so these
are key things because i want to be able to understand
how to talk to my audience or my clients or whatever
because this is my bread and butter. And this
is what's going to make my company go. It's going
to make it go forward. Not only does it give
me a paycheck, but I have X amount of employees
that paying. So it's a, it's a big responsibility.
So that was very good. What you said. Next question,
you develop the 5C framework, clarity, connection,
content, call to action, and close. Where do
most leaders or entrepreneurs break this framework
without realizing it, and what does that cost
them in results? That's a great question, Debbie.
I mean, actually, I'd say most people break all
five of the C's. So I'm a former teacher, so
you have to bear with me. Everything I do is
either alliterative or it rhymes. And so the
five C's that you talked about are the clarity.
Before we put together your presentation, we
have two clarity questions. And you'd be amazed,
95 % of my clients cannot answer one or both
of these questions in a succinct manner. Those
two questions are, who is your audience and what
is the problem that you solve? Once we have a
clear understanding of the answers, to those
questions, then we can create that well -crafted
story beginning with connection. Connection is
key. If there's one thing I would stress to your
audience is stop bragging. Not everybody in your
audience has succeeded, but they've all failed.
So the more you start talking about your own
failures, the more your audience is gonna see
themselves in you, which is what you're trying
to do to ultimately connect. I always say when
you're connecting, you gotta rap. What's your
name ryan so rap stands for relatable authority
and purpose relatable i've had that exact same
problem that you had on just like you. Authority
and i solve that problem. Purpose and now i'm
on a mission to help people just like you so
you don't have to suffer the way i suffered if
you can do that in the first five minutes your
presentation you're on to some presentation goal
the content portion of your presentation is the
longest part of your presentation and ironically
it's actually the least important because. former
educator everything i do has to be based on research
uh... statistics show that people remember the
beginning and the end of the talk they don't
really remember what comes in between and so
what they do remember is if you're helpful so
one of my mentors when i first started speaking
with a guy named jim trellis he's no longer with
us but jim was great he used to train parents
how to read aloud to their children and all the
sudden in the middle of his talk he'd say oh
oh I got something that's gonna save your life
sometime. If you ever lock yourself out of your
car, as long as you have your cell phone, call
your spouse, have your spouse put the keys next
to the cell phone. You put your cell phone next
to the lock on your car door, it'll unlock the
car door. I've actually tried this from 3 ,000
miles away, Debbie. It works. It wouldn't work
with a newer car like a Tesla, but I had a Toyota
Corolla and it worked. Here's the point. This
has... Nothing to do with his talk, and yet I've
seen people approach him saying, oh my gosh,
I tried that once, you saved my life, I've been
telling everybody to cook you as a speaker. It
has nothing to do with his talk, but what he's
done is he's established trust. He showed people,
I can help you. It didn't matter that it had
nothing to do with what he was talking about,
because. This is a person that's helpful. And
then we get to the call to action and the close.
And the call to action, this is a mistake I see
people make all the time. They have multiple
calls to action. Remember this, former teacher.
Choices confuse and cause you to lose. If you
look at grocery store chains around America,
the top chains, Public, Food Lion, Kroger, Safeway,
Ralph's, whatever, they're not the number one.
food chain in America. The number one grocery
store in America based on volume is Trader Joe's.
And the reason is when you go to one of these
major grocery stores to buy some mustard, there's
38 different types of mustard to choose from.
When you go to Trader Joe's, there's one. It's
called mustard. They made the choice for you.
They're making the decision, which is important.
So I was on a podcast yesterday and the hostess
at the end of the podcast, she said, I hope you
enjoyed today's episode. Make sure you like,
subscribe and give us a five star review. After
we got off the air, I looked at her and I said,
you just asked your audience to do three things.
They're not going to do any of them. You need
to be very clear in your call to action. Now
what's the difference between the call to action
and the emotional close? Well, you have to understand
there's two types of people in your audience.
I'm going to be stereotypical and say it's the
husband and the wife. The husband is who I call
Joe Friday. He's the guy sitting there. During
your talk with his arms crossed, he has this
attitude about him. He's like, how much is this
going to cost? What do I got to do? How long
is it going to take? In a very clear presentation,
make sure to address the answers to all of his
questions. But too many people make the mistake
of ending on their call to action. If you end
on the call to action, you've ignored potentially
50 % of your audience, which is the wife, who
I call Julia Roberts. Julia Roberts, she doesn't
care how much it costs. She just wants to feel
good. The reason I listen to Debbie's podcast
is she always makes me feel good. She's like
my long lost sister. I feel so intimate with
her. If you can address the needs of both of
those people in your audience, you will have
a higher conversion rate. Yeah, so that was good.
Thank you. So if I am an entrepreneur or an executive
and I do these five things or I practice them.
Every day or sometimes multiple times a day i'll
probably have a very successful business. Because
you know why this is a system it's really all
that is is i mean this what you described but
it's a positive way of going about my day or
going about my. Goals that i need to accomplish
for my business or something like that or the
job duties or something. So this can outline
the way that my company operates in like a hundred
different ways because you explained what they
are. But to me, I could kind of like tailor make
these to me, to my organization, to the way that
I work, what the needs are of my company and
even of myself as an executive. Because we're
going to say these things and these things are
very good and these five things and we're going
to describe them But we don't know the actual
person that's going to use them and we don't
know what organization they're in What kind of
business it is? So in other words, it's good
to be general like this because it's easy for
them to make it to be their own To work for them
to work this in their organization Because to
me, if something's too specific, then it gets
really confusing. And the person will only go
to the negative and say, these are interesting
points that I could use for my business, but
this is not me because I don't know how to make
this, you know, how to conform this to my business,
to my position. So this is the thing. So this
is why. These things a lot of times and these
things like i said these are very good i can
make i can probably make a whole entire business
based on these baby based on these five things
but to me it works good. It might work normally
but to me it would work really good if i could
make these my own and then personalized let's
just put it that way if it's gonna be me it depends
it could be the whole company i don't know whatever
it is. You discussed all these that if we don't
do this or if we don't we're not aware of these
things then. We're just basically going into
the negative because this is a positive way of
developing a business however you wanna use it
i'm just giving an example. If we don't do this
or something else that's gonna give me like a
positive framework then that's just gonna bring
me into the negative that's the whole thing so
these things are very good i really like it.
What i admire about your podcast is you always
steered back to the positive but i was watching
this horrible show on tv last week called the
news it put me in a very negative mindset. One
of my friends is no longer with us a great speaker
by the name of keith harrell keith harrell said
a lot of people say garbage in garbage out like
that's not garbage in garbage stays but i also
believe if you feel people up with positive thoughts
those days well so. I just brought basically
one of the things i think probably distinguishes
the way i work with clients compared to a lot
of so called speaking coaches they they like
to. Get their clients to focus on the most negative
experience of their life there's three reasons
why i refuse to do that debbie first of all the
world just survived a global pandemic everybody
said a lot of bad things happen to i don't think
we need more sad stories i think we need more
uplifting stories of hope second of all i'm teaching
my clients how to create what i call a well -crafted
story politicians would call the stump speech
you can call it peanut butter and jelly doesn't
matter this is a speech that you deliver again
and again it's really it's gonna become second
name. to you like the Pledge of Allegiance or
the Lord's Prayer. Do you really want to talk
about the worst moment of your life again and
again and relive that? I mean, I have a friend,
his daughter was killed in a school shooting.
He's delivered that speech over a thousand times.
I mean, you have to be a lot stronger than me
to talk about the worst day of your life again
and again like that. And third, and this is where
people get angry with me, I have one objective
when I'm on stage. i want you to leave feeling
better than when you came in i want you smiling
laughing happy i think there's something admirable
about that as a basic objective i believe the
people tell the same sad story again and again
by the twentieth time they're telling it now
those are crocodile tears and now they're being
manipulative and i'm not saying it's not an effective
sales strategy it's actually a very effective
sales strategy but i personally do not want to
take a shower once i get off stage because i
just completely manipulated my audience. There
are ethical ways to get people to want to do
business with you. In an age, everybody's infatuated
with AI. I also believe in AI, but I don't believe
in artificial intelligence. I believe in authentic
intelligence. And the way you demonstrate authentic
intelligence is by connecting with people through
their failures, not through their successes,
through their failures. Yeah, that's very good.
All good things. You spoken openly about losing
everything financially after real estate seminar
scam and rebuilding through speaking. How did
that experience reshape the way you tell stories
and connect with audiences today? Brene brown
is one of my favorite speakers and she talks
about your showing your vulnerability and i believe
in vulnerability but you have to make sure you
put some distance between you and the event it's
one thing i hear people don't make jokes about
president lincoln being assassinated they make
that joke in two thousand twenty five it probably
wasn't so funny in eighteen sixty five you have
to separate yourself a little bit from the tragedy
that's why i really like. Working with clients
on childhood stories because all of us were goofy
as kids we all felt uncomfortable we all made
mistakes and by sharing those types of stories
but showing that we were able to grow from them
i think is a good example when i was a. First
grade teacher the stupidest thing i ever said
as a teacher i told my kids once i said alright
kids right about your lives. They look at me
like i'm from outer space like only six nothing's
happened to us and i'm like oh no things happen
to you all the time i mean when i was in first
grade i had this this teacher she called me stupid
one day smack me on the hand got me crying for
the rest of the class so next day i was walking
to school i had an apple i peed on the apple
i gave her the apple she ate it and said it was
the best apple she'd ever had. My students like
that is awesome this is also the reason i never
accepted food from a child but i always tell
kids. I tell this to teachers if you want your
kids to give you stories you gotta give them
stories but a story I'm working with a gentleman
right now who swam with sharks in Madagascar
he's climbed the highest peak on all seven continents
he did the Iditarod in Alaska and I look at him
like nobody in your audience can relate to you
nobody in your audience has climbed Mount Everest
what's a good story Everybody in your audience
pee their pants when they are in first grade
that's a good story what you're trying to do
is to connect with people not to separate yourself
from people a lot of people make this mistake
they think that they have to show how extraordinary
they are when they're on stage and so they brag
so for example. I worked with a financial planner
a few months ago richard and richard the way
he gets clients is twice a week he has these.
free steak dinners at a fancy restaurant for
about 15 couples who were in their 50s or 60s
that are thinking about retirement. He tries
to get them to book a complimentary consultation
with him so he can get them as clients. And out
of the 15 couples, he was averaging about six
of the couples would then book an appointment.
And out of those six couples, maybe one or two
would actually hire him as their financial advisor.
The way he used to start his presentation, He'd
say, my name is Richard. I've been in the industry
for 30 years. I've made my clients over a billion
dollars. I've worked with this famous person
and this famous person. I said, time out, Richard.
What are the three most important elements of
real estate? location, location, location. It's
all right to brag, but you're doing it in the
wrong part of your presentation. So we re -crafted
his presentation. So now his opening, he talks
about the very first client he booked 30 years
ago. And it's just this comedy of errors, all
these things that he did wrong. I actually have
no idea why the person invested their money in
him. And here's the thing, and he noticed it
immediately. He said the next day, he's like,
oh my gosh, Dan, you're a genius. I'm like, what
do you mean? He said, there's usually the guy
sitting there who doesn't care what I'm saying.
You just look skeptical. Now that I changed it
to that story, the same guy is patting his knee.
He's laughing so hard. He said, I went from six
people booking an appointment to last night,
I got 12 of them to book an appointment. We want
to move hearts, but we want to also want to move
the needle. And the way you do that is by sharing
stories with intention. That's the difference
between a good speaker and a great speaker is
I like to reverse engineer things. I'm trying
to figure out what are the emotional connections
I want to get from my audience and how to create
a story that's metaphorical, that puts people
in that state. Yeah, that's very interesting.
And also one thing I was thinking of was the
sounds kind of obvious. But a lot of people miss
it. It's all about the presentation. How good
is your presentation? Because that's going to
show me or a potential client or whoever what
you represent, basically, and what is going to
attract me in that presentation that you're making.
Now, you're talking about exactly how to do it.
When the process but everybody it's probably
a little different it's not gonna be exactly
the same so i wanna make sure. That it's done
like you were just giving this example with this
gentleman i wanna make sure that it's done in
the proper way in the way that's really gonna
attract my clients whatever based on what it
is cuz i'm sure it'll be different with each
person each industry. That way, it's going to
benefit for me because if I'm just saying anything
or I think I'm saying something that is right
and it's really not because I don't have any
professional advice or somebody to talk to, somebody
to bounce things off of, and I think I'm saying
the right thing, then I'm going to lose money.
When I'm gonna lose clients and also what you
were saying to sounds to me like That gentleman
and other things you said in the past to were
based on ego So they're bragging and that to
me is not a good way Not only to start a presentation
but to have in your whole entire presentation
Because to me, I mean maybe somebody would like
that but in a way It's going to read the result
is probably going to be like it's a turn off
because then the people are going to realize
that it's they think it's only about themselves.
The person who's giving the presentation, it's
only about themselves and they're not there to
help the client and help this one in that one.
These are very, very interesting things that
we're talking about here. The next question,
many professionals believe they need more credentials,
slides or data to be persuasive. Based on your
experience, what do they need less of and what
should they be focusing on instead? Will it definitely
not don't need more slides i say get rid of the
power point altogether if you are gonna use the
power point get rid of the words i because walt
disney said people think in pictures and to demonstrate
this you do watch the news which i don't anymore
so i'll give you also i'll talk about peter jennings
who's been passed away for twenty years but when
peter jennings is talking about a war if you
ever look in the upper right hand corner the
screen there's a picture of an explosion. So
that's making you realize he's talking about
the war. People think in pictures. I can demonstrate
this right now. I'll do this with you, Debbie.
Take about five seconds. I want you to imagine
an apple. Your five seconds begins now. Describe
the apple that you thought of. It's red and it's
round and it has a stem. Great. Great people
talk about red delicious apples i've had people
describe a granny smith apple or a fuji apple
some people get even more creative they say they
thought of their apple computer or their ipod
but in years of doing this with audiences i've
never once had a person say oh i thought of a
p p l e. Because we don't think in words we think
in pictures and so if you're gonna use a powerpoint
thinking pictures the reason i'm a big believer
in stories actually look at the bible for this
i always laugh when i read the bible cuz i'm
like wow jesus is just a frustrated teacher because
the apostles just weren't getting anything he
said so he's okay let me tell you a story i bet
you. Nine out of ten non christians are familiar
with the story of the prodigal son they're familiar
with the story of david and goliath they're familiar
with the story of the good samaritan. But i also
bet you nine out of ten christians cannot tell
you the ten commandments because it wasn't presented
as a story it was a powerpoint saw a slide with
ten bullet points people don't remember those
types of things they remember stories in terms
of credentials. People worry about their credentials
here's an injured i'll share a ninja strategy
with your audience is write your own introduction
because somebody else is going to introduce you
and so when your introduction make yourself sound
like jesus christ. If you're introducing me debbie
i'm you gave me a wonderful introduction wow
that makes me sound really good so that when
i get on stage and jesus christ forgot to wear
his dress socks today. Now people at oh he's
just like me i don't think you have to do a lot
to demonstrate that you're an expert from the
stage the fact that you're on the stage already
tells the audience implicitly that you are an
expert and most of the people i work with they're
terrified of being on stage and like you were
saying debbie it's a skill. You just gotta get
in your reps the more you do it the better you'll
get and you're in good company barbara streisand
vomits before she goes on stage for every performance
president reagan used to vomit before every speech
he gave bill russell the center for the boston
celtics used to vomit before the basketball game
there are people that have severe stage fright
all the time but by repeating the performance
again and again they at least are able to build
up the skill which is something i guarantee you
the very first time you. did this podcast, Debbie,
you stunk. And the second time you did the podcast,
you stunk, but you probably didn't stink as bad
as the first time. And now you've been doing
it for a while. You're now a finely tuned machine.
You're getting the hang of it all the time. And
that's the same thing with speaking. So I didn't
really prepare myself when I started doing podcasts
because that's not a thing I do in my business.
I don't prepare anything. Everything comes from
me, from... Some place and then that gives me
the thoughts some type of higher being or whatever
that's how i do it so that's why i don't prepare.
But when i first started it was like this and
then that. Because i wasn't you regardless of
i knew what i was gonna say i was nervous and
i wasn't. So wasn't the words the words came
out fine in the end but they didn't wait to practice
like you saying. So did you ever hear of less
is more sure sometimes like when i do these podcasts
i say let's try to do thirty minutes or thirty
five minutes because i've had podcast that went
like over an hour and i don't want it to be something
where i mean if somebody listens they'll probably
turn it off in the middle anyway but i don't
want it to be no they'll just get what they need.
But I don't want it to be something where it
just drags out because then when I was listening
to them They're good podcasts. We had a great
conversation, but it just dragged out because
I listened to it like a few times after we do
it and stuff and After I publish it and it just
dragged out and it didn't sound good So that's
what I'm saying. So and what you're saying too
is true. Do you talking about because These things
might be good for somebody, but it depends on
how you present it. It depends on if you want
to say your credentials, say them quickly. Don't
make this big thing out of them. So that's what
I'm saying. So some of these things like these
tips and names of things and different things
that we're talking about here, maybe people can
use them. We're giving our take of our own experiences,
but maybe somebody could get something out of
this in a different way than what we're saying.
I think a lot of people, they think their credentials
are important. I say the longer your introduction,
it probably means the less important you are.
I was at a the other day and they gave about
a three minute introduction for this guy. The
most effective introduction I've ever heard was
only four words long. Here's what it was. Ladies
and gentlemen, Oprah. It's pretty that shows
a lot of credentials Yeah, because people think
because a lot of times from my experience to
people think that they want to make a name for
themselves and they want to tell everybody their
whole life story and then their Introduction
and their credentials and stuff are like literally
like a half hour. Yeah, and nobody wants to hear
that that's not the proper way to make a presentation
that's not going to be attracting. So that was
good. So the last question for leaders who want
to use storytelling ethically and effectively,
how do you balance authenticity with persuasion?
So it drives action without feeling manipulative.
Wow, that was a great question. I love that.
Well, Again you want to be helpful your audience
is giving you their most precious asset their
time and so i think you have a responsibility
to serve your audience i'm a big fan of donald
miller has a wonderful company called story brand
and it's basically his message is what you and
i've been talking about he says hey your job
is to be the guy to make your audience into the
hero it's not about you it's about them people
that are uncomfortable with selling stop selling
start serving. It is a totally different mindset
if you look at your audience is if they are dying
and you have the antidote and if they don't get
your antidote they will die you're gonna be able
to be much more effective in your presentation
well that sounds like it's just make it just
very convincing. And make it so that they you're
really selling selling it. You're selling yourself
your behavior your personality your organization
your brand whatever so another thing i could
do is like about the presentation just sell it
quickly format in words phrase it in a certain
way that like you said like. I introduce opera
to frame it in a way that is so convincing that
it's just. It's just not a lot of words, you
know, so it's more like that's why the less is
more. It's really about quality instead of quantity.
But the thing with that is balancing authenticity
with persuasion without feeling manipulative.
So that kind of sounds like it sounds like two
positives. And then we're talking about that
equaling a negative. So how does that not equal
a negative? I know you just explained it, but
that's kind of the way that showing because the
way that I'm explaining because I want two positives
to equal a positive and two negatives are going
to equal a negative, which obviously is what
we're trying to avoid. This was interesting because
these are important points that we're talking
about here in this question, but we want to make
sure That and from my experience that the follow
through and the result of whatever this presentation
is or if you write a book or anything we want
to make sure that the follow through is not only
gonna come together like a story like a presentation
could be even like a short story something like
that. But we want to make sure that the follow
through and the goal and the plot or whatever
is gonna equal. The positive result or what positive
thing comes out of it. That's the thing. So,
and then I could go backwards and I could say,
well, it equals positive. So let me put a few
positive things in front of that because I don't
want to talk about the first sentence is going
to be negative. You know, Oh, I got up. I'm here
in front of 200 people and I'm very nervous and
I don't know what to say when I feel like I'm
going to vomit or what. Is that like a very positive
statement to open with the first thing that you
say? So so that's why I want to really be prepared
and make sure that somebody's really going to
help me because like I said, these are very good
points that we're making. But how do we activate
these things? How do we make this? How do I make
this whole podcast? Everything that we said,
how do I turn this into my own? And that is really
to me that's the big overall thing that we overall
question overall thing that we're trying to make
here because i want to be able to show this to
somebody and use this like a coach like me and
i can use this and i can say okay let's talk
about these things but how does this how is this
gonna work for you i know it's probably kind
of a little different. than what you're talking
about because you're talking about them specifically.
And there's nothing wrong with that. But I want
to know how this can work for anybody. That's
the thing. There's a great book called influence
by robert chaldini i encourage everybody to get
it because he talks about the difference between
influence a manipulation manipulations based
on a lie if you look at influence based on truth
the only way you should ever present anything
to an audience is if it's a win for them and
win for you if it's not a win win don't do it
so that's the easy the easy rule of thumb right
but i need somebody that's gonna help me i don't
wanna make. These decisions on my own, I don't
want to think they're okay because sometimes
my thinking doesn't work out too well. And that's
really the bottom line. Okay, so Danny, thank
you for sharing both your expertise and your
personal journey today. Your work reinforces
a critical point for leaders and business owners.
Growth is not just about information, it's about
influence, clarity and connection. For listeners
who want to go deeper, we'll include links to
Danny's work. and its free story guide in the
show notes so they can continue learning how
to communicate with impact. If today's conversation
resonates with you, it's because behavior always
comes before results. Communication, leadership,
and influence are not soft skills. They are performance
drivers. Thank you for listening to the Behavioral
Profit Show. If you found value here, Follow
the podcast, share the episode, and join us next
time as we continue breaking down behaviors that
turn efforts into profit. Thank you very much,
Danny, for being on the show. I really appreciate
it. Thanks, Debbie. Take care. God bless.